About Help Desk Software
Help Desk Software is a resource targeted toward call center managers, help desk managers, middle managers, senior managers, and executives. Help Desk Software attempts to provide resources that are specifically geared toward the search, purchase, implementation and ongoing use of software in the Help Desk. Since software is a large issue that affects many different areas of business, many of our articles and guides will focus on information that can help managers leverage the value of their information technology to boost the efficiency, effectiveness, and overall value of the help desk for the organization.

The articles and information that we offer on the site is generally divided into several categories. The executive brief area contains higher level information to allow decision makers to learn the basics of customer service software and to issues that often arise. The categories section contains types of help desk software products. We will post reviews and guides on particular pieces of software in this section. The product guides are will contains basic tips for using help desk software while the "tips for success" area will include information on best practices. The "things to avoid" area contains information on what not to do during your implementation.

In addition to these resources, we also offer a resource directory that will contain links to products and other industry information. These resources are categorized to make them easier to use.

If you have any additional questions or comments, please do not hesitate to contact us. We are always looking for additional article topics that may be of interest to our users and welcome any suggestions or product review ideas.
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